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</html><description>Apa itu Customer Touchpoint? Customer touchpoint adalah setiap bentuk kontak langsung atau tidak langsung yang dimiliki pelanggan dengan sebuah merek. Customer touchpoint dapat terjadi di dalam atau di luar kendali merek dan bisa berlangsung sebelum, selama, atau setelah pembelian produk atau layanan dari merek tersebut. Interaksi antara pelanggan dan merek bisa bersifat tidak langsung, seperti [&hellip;]</description></oembed>
