1.0Istilah Komputerhttps://www.linuxid.net/istilahadhithttps://www.linuxid.net/istilah/author/xsandradietsax/Apa itu first call resolution (FCR)? - Istilah Komputerrich600338<blockquote class="wp-embedded-content" data-secret="QmzPcIeliX"><a href="https://www.linuxid.net/istilah/first-call-resolution-fcr/">first call resolution (FCR)</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.linuxid.net/istilah/first-call-resolution-fcr/embed/#?secret=QmzPcIeliX" width="600" height="338" title="“first call resolution (FCR)” — Istilah Komputer" data-secret="QmzPcIeliX" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
/* <![CDATA[ */
/**
* WordPress inline HTML embed
*
* @since 4.4.0
* @output wp-includes/js/wp-embed.js
*
* Single line comments should not be used since they will break
* the script when inlined in get_post_embed_html(), specifically
* when the comments are not stripped out due to SCRIPT_DEBUG
* being turned on.
*/
(function ( window, document ) {
'use strict';
/* Abort for ancient browsers. */
if ( ! document.querySelector || ! window.addEventListener || typeof URL === 'undefined' ) {
return;
}
/** @namespace wp */
window.wp = window.wp || {};
/* Abort if script was already executed. */
if ( !! window.wp.receiveEmbedMessage ) {
return;
}
/**
* Receive embed message.
*
* @param {MessageEvent} e
*/
window.wp.receiveEmbedMessage = function( e ) {
var data = e.data;
/* Verify shape of message. */
if (
! ( data || data.secret || data.message || data.value ) ||
/[^a-zA-Z0-9]/.test( data.secret )
) {
return;
}
var iframes = document.querySelectorAll( 'iframe[data-secret="' + data.secret + '"]' ),
blockquotes = document.querySelectorAll( 'blockquote[data-secret="' + data.secret + '"]' ),
allowedProtocols = new RegExp( '^https?:$', 'i' ),
i, source, height, sourceURL, targetURL;
for ( i = 0; i < blockquotes.length; i++ ) {
blockquotes[ i ].style.display = 'none';
}
for ( i = 0; i < iframes.length; i++ ) {
source = iframes[ i ];
if ( e.source !== source.contentWindow ) {
continue;
}
source.removeAttribute( 'style' );
if ( 'height' === data.message ) {
/* Resize the iframe on request. */
height = parseInt( data.value, 10 );
if ( height > 1000 ) {
height = 1000;
} else if ( ~~height < 200 ) {
height = 200;
}
source.height = height;
} else if ( 'link' === data.message ) {
/* Link to a specific URL on request. */
sourceURL = new URL( source.getAttribute( 'src' ) );
targetURL = new URL( data.value );
if (
allowedProtocols.test( targetURL.protocol ) &&
targetURL.host === sourceURL.host &&
document.activeElement === source
) {
window.top.location.href = data.value;
}
}
}
};
function onLoad() {
var iframes = document.querySelectorAll( 'iframe.wp-embedded-content' ),
i, source, secret;
for ( i = 0; i < iframes.length; i++ ) {
/** @var {IframeElement} */
source = iframes[ i ];
secret = source.getAttribute( 'data-secret' );
if ( ! secret ) {
/* Add secret to iframe */
secret = Math.random().toString( 36 ).substring( 2, 12 );
source.src += '#?secret=' + secret;
source.setAttribute( 'data-secret', secret );
}
/*
* Let post embed window know that the parent is ready for receiving the height message, in case the iframe
* loaded before wp-embed.js was loaded. When the ready message is received by the post embed window, the
* window will then (re-)send the height message right away.
*/
source.contentWindow.postMessage( {
message: 'ready',
secret: secret
}, '*' );
}
}
window.addEventListener( 'message', window.wp.receiveEmbedMessage, false );
document.addEventListener( 'DOMContentLoaded', onLoad, false );
})( window, document );
/* ]]> */
</script>
First call resolution atau FCR adalah kondisi ketika agen contact center berhasil menyelesaikan kebutuhan pelanggan pada saat panggilan pertama, sehingga pelanggan tidak perlu melakukan panggilan ulang. FCR termasuk dalam aktivitas keterlibatan pelanggan di contact center yang memanfaatkan alat, teknologi, dan praktik dari customer relationship management (CRM). Talk time, yaitu rata-rata waktu yang dihabiskan agen untuk […]