1.0Istilah Komputerhttps://www.linuxid.net/istilahadhithttps://www.linuxid.net/istilah/author/xsandradietsax/Apa itu service level? - Istilah Komputerrich600338<blockquote class="wp-embedded-content" data-secret="MYNw3iaA5X"><a href="https://www.linuxid.net/istilah/service-level/">service level</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.linuxid.net/istilah/service-level/embed/#?secret=MYNw3iaA5X" width="600" height="338" title="“service level” — Istilah Komputer" data-secret="MYNw3iaA5X" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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Level layanan menggambarkan, biasanya dalam istilah yang dapat diukur, layanan yang diberikan oleh penyedia layanan jaringan kepada pelanggan dalam periode waktu tertentu. Ketika digunakan sebagai metrik call center, level layanan mengukur persentase panggilan masuk yang dijawab oleh agen secara langsung dalam waktu yang ditentukan. Contohnya, level layanan 90% dapat tercapai jika 9 dari setiap 10 […]