divisualisasikan<\/a> dengan menggunakan model lampu lalu lintas, di mana hijau menandakan akun pelanggan yang sehat; kuning menandakan bahwa akun pelanggan berada dalam keadaan stagnasi dan mungkin memerlukan dorongan; dan merah menandakan bahwa akun tersebut memerlukan perhatian segera.<\/p>\nKesehatan juga dapat diidentifikasi dengan skor tipe Likert, dengan rentang antara 1 hingga 100. Skor dapat bersifat deskriptif atau prediktif. Skor deskriptif lebih fokus pada kondisi kesehatan pelanggan saat ini, sementara skor prediktif menggunakan pemicu data saat ini untuk memprediksi kecenderungan pelanggan di masa depan untuk berhenti atau memperbarui.<\/p>\n","protected":false},"excerpt":{"rendered":"
Customer health score (Skor kesehatan pelanggan) adalah nilai yang menunjukkan prospek jangka panjang bagi seorang pelanggan untuk berhenti atau, sebaliknya, untuk menjadi pelanggan bernilai tinggi yang terus-menerus melalui strategi pembaruan atau cross-selling atau up-selling. Indikator kinerja utama (KPIs) untuk skor kesehatan pelanggan termasuk churn rate, yang mengidentifikasi pelanggan yang tidak kembali, dan tingkat pembaruan untuk […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26],"tags":[88],"class_list":["post-3593","post","type-post","status-publish","format-standard","hentry","category-business-software","tag-customer-experience-management"],"yoast_head":"\n
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