{"id":3680,"date":"2025-01-01T08:15:28","date_gmt":"2025-01-01T01:15:28","guid":{"rendered":"https:\/\/www.linuxid.net\/istilah\/?p=3680"},"modified":"2025-01-26T15:09:09","modified_gmt":"2025-01-26T08:09:09","slug":"service-level","status":"publish","type":"post","link":"https:\/\/www.linuxid.net\/istilah\/service-level\/","title":{"rendered":"service level"},"content":{"rendered":"<p>Level layanan menggambarkan, biasanya dalam istilah yang dapat diukur, layanan yang diberikan oleh <a href=\"https:\/\/www.linuxid.net\/istilah\/network-service-provider\/\">penyedia layanan jaringan<\/a> kepada pelanggan dalam periode waktu tertentu. Ketika digunakan sebagai metrik <a href=\"https:\/\/www.linuxid.net\/istilah\/Call-Center\/\">call center<\/a>, level layanan mengukur persentase panggilan masuk yang dijawab oleh agen secara langsung dalam waktu yang ditentukan.<\/p>\n<p>Contohnya, level layanan 90% dapat tercapai jika 9 dari setiap 10 panggilan telepon dijawab sebelum batas waktu yang ditentukan.<\/p>\n<p>Ada beberapa pendekatan untuk menentukan level layanan, masing-masing melibatkan bagaimana call center mendefinisikan <a href=\"https:\/\/www.linuxid.net\/istilah\/abandoned-call\/\">panggilan yang dibatalkan<\/a>. Mereka dapat diperlakukan, misalnya, sebagai:<\/p>\n<ul class=\"default-list\/\">\n<li>Kesempatan yang terlewat (dihitung terhadap level layanan)<\/li>\n<li>Diabaikan (tidak dapat dihindari dan merupakan bagian dari menjalankan bisnis)<\/li>\n<li>Diselesaikan (di mana penelepon akan dilayani dengan baik tanpa pembatalan panggilan yang prematur ketika waktu tunggu cukup singkat).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Level layanan menggambarkan, biasanya dalam istilah yang dapat diukur, layanan yang diberikan oleh penyedia layanan jaringan kepada pelanggan dalam periode waktu tertentu. Ketika digunakan sebagai metrik call center, level layanan mengukur persentase panggilan masuk yang dijawab oleh agen secara langsung dalam waktu yang ditentukan. Contohnya, level layanan 90% dapat tercapai jika 9 dari setiap 10 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26],"tags":[44],"class_list":["post-3680","post","type-post","status-publish","format-standard","hentry","category-business-software","tag-marketing-and-customer-experience"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Apa itu service level? - Istilah Komputer<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/linuxid.net\/istilah\/service-level\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apa itu service level? - Istilah Komputer\" \/>\n<meta property=\"og:description\" content=\"Level layanan menggambarkan, biasanya dalam istilah yang dapat diukur, layanan yang diberikan oleh penyedia layanan jaringan kepada pelanggan dalam periode waktu tertentu. Ketika digunakan sebagai metrik call center, level layanan mengukur persentase panggilan masuk yang dijawab oleh agen secara langsung dalam waktu yang ditentukan. Contohnya, level layanan 90% dapat tercapai jika 9 dari setiap 10 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/linuxid.net\/istilah\/service-level\/\" \/>\n<meta property=\"og:site_name\" content=\"Istilah Komputer\" \/>\n<meta property=\"article:published_time\" content=\"2025-01-01T01:15:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-26T08:09:09+00:00\" \/>\n<meta name=\"author\" content=\"adhit\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Ditulis oleh\" \/>\n\t<meta name=\"twitter:data1\" content=\"adhit\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimasi waktu membaca\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 menit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/linuxid.net\/istilah\/service-level\/\",\"url\":\"https:\/\/linuxid.net\/istilah\/service-level\/\",\"name\":\"Apa itu service level? - Istilah Komputer\",\"isPartOf\":{\"@id\":\"https:\/\/linuxid.net\/istilah\/#website\"},\"datePublished\":\"2025-01-01T01:15:28+00:00\",\"dateModified\":\"2025-01-26T08:09:09+00:00\",\"author\":{\"@id\":\"https:\/\/linuxid.net\/istilah\/#\/schema\/person\/ec7c6c711087fb70886ff5a4fe68e83d\"},\"breadcrumb\":{\"@id\":\"https:\/\/linuxid.net\/istilah\/service-level\/#breadcrumb\"},\"inLanguage\":\"id\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/linuxid.net\/istilah\/service-level\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/linuxid.net\/istilah\/service-level\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/linuxid.net\/istilah\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"service level\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/linuxid.net\/istilah\/#website\",\"url\":\"https:\/\/linuxid.net\/istilah\/\",\"name\":\"Istilah Komputer\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/linuxid.net\/istilah\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"id\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/linuxid.net\/istilah\/#\/schema\/person\/ec7c6c711087fb70886ff5a4fe68e83d\",\"name\":\"adhit\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"id\",\"@id\":\"https:\/\/linuxid.net\/istilah\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.linuxid.net\/istilah\/wp-content\/litespeed\/avatar\/808829c8eb1b70c161b392916104c2ba.jpg?ver=1778403130\",\"contentUrl\":\"https:\/\/www.linuxid.net\/istilah\/wp-content\/litespeed\/avatar\/808829c8eb1b70c161b392916104c2ba.jpg?ver=1778403130\",\"caption\":\"adhit\"},\"sameAs\":[\"https:\/\/linuxid.net\/istilah\"],\"url\":\"https:\/\/www.linuxid.net\/istilah\/author\/xsandradietsax\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Apa itu service level? - Istilah Komputer","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/linuxid.net\/istilah\/service-level\/","og_locale":"id_ID","og_type":"article","og_title":"Apa itu service level? - Istilah Komputer","og_description":"Level layanan menggambarkan, biasanya dalam istilah yang dapat diukur, layanan yang diberikan oleh penyedia layanan jaringan kepada pelanggan dalam periode waktu tertentu. 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