{"id":3717,"date":"2025-01-01T15:37:07","date_gmt":"2025-01-01T08:37:07","guid":{"rendered":"https:\/\/www.linuxid.net\/istilah\/?p=3717"},"modified":"2025-01-26T14:53:16","modified_gmt":"2025-01-26T07:53:16","slug":"workforce-management-wfm-software","status":"publish","type":"post","link":"https:\/\/www.linuxid.net\/istilah\/workforce-management-wfm-software\/","title":{"rendered":"Workforce management (WFM)"},"content":{"rendered":"<p>Perangkat lunak Workforce management (WFM) adalah istilah umum untuk program desktop dan mobile yang membantu bisnis mengelola jadwal staf. Istilah ini berasal dari <a href=\"https:\/\/www.linuxid.net\/istilah\/contact-center\/\">pusat kontak<\/a> dan bisnis layanan lainnya yang mempekerjakan sejumlah besar pekerja yang dibayar berdasarkan jam kerja.<\/p>\n<p>Tujuan dari perangkat lunak WFM adalah untuk mendapatkan visibilitas terhadap <a href=\"https:\/\/www.linuxid.net\/istilah\/business-metric\/\">metrik bisnis<\/a>, seperti jumlah agen paling sedikit yang dibutuhkan pada waktu tertentu dalam sehari atau jumlah waktu yang diperlukan untuk memproduksi produk tertentu.<\/p>\n<p>Menurut firma riset Gartner Inc., perangkat lunak <a href=\"https:\/\/www.linuxid.net\/istilah\/workforce-management\/\">manajemen tenaga kerja<\/a> memiliki lima fungsi inti:<\/p>\n<ul class=\"default-list\/\">\n<li><b>Jadwal tenaga kerja<\/b>: untuk membantu mengelola keterampilan karyawan dan persyaratan kepatuhan secara lebih efektif.<\/li>\n<li><b>Pengumpulan data waktu dan pekerjaan<\/b>: untuk menangkap dan melaporkan informasi yang sangat rinci tentang penggunaan tenaga kerja.<\/li>\n<li><b>Manajemen cuti<\/b>: untuk memproses permintaan cuti berbayar dengan visibilitas terhadap implikasi penjadwalan dan kewajiban.<\/li>\n<li><b>Manajemen tugas dan aktivitas<\/b>: untuk memberikan pandangan yang lebih rinci tentang persyaratan manajemen tenaga kerja guna membantu pengambilan keputusan yang lebih canggih yang diperlukan untuk manajemen berbasis aktivitas.<\/li>\n<li><b>Waktu dan kehadiran<\/b>: untuk menerima masukan dari modul lain dan menerapkan aturan terhadap waktu yang dilaporkan, berdasarkan persyaratan perusahaan.<\/li>\n<\/ul>\n<p><i>Lihat Juga<\/i>: <a href=\"https:\/\/www.linuxid.net\/istilah\/ERP-enterprise-resource-planning\/\">manajemen sumber daya perusahaan<\/a>, <a href=\"https:\/\/www.linuxid.net\/istilah\/employee-self-service\/\">layanan mandiri karyawan<\/a>, <a href=\"https:\/\/www.linuxid.net\/istilah\/call-center-schedule-adherence\/\">kepatuhan jadw<br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Perangkat lunak Workforce management (WFM) adalah istilah umum untuk program desktop dan mobile yang membantu bisnis mengelola jadwal staf. Istilah ini berasal dari pusat kontak dan bisnis layanan lainnya yang mempekerjakan sejumlah besar pekerja yang dibayar berdasarkan jam kerja. Tujuan dari perangkat lunak WFM adalah untuk mendapatkan visibilitas terhadap metrik bisnis, seperti jumlah agen paling [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26],"tags":[102],"class_list":["post-3717","post","type-post","status-publish","format-standard","hentry","category-business-software","tag-customer-service-and-contact-center"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Apa itu Workforce management (WFM)? - Istilah Komputer<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.linuxid.net\/istilah\/workforce-management-wfm-software\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apa itu Workforce management (WFM)? - Istilah Komputer\" \/>\n<meta property=\"og:description\" content=\"Perangkat lunak Workforce management (WFM) adalah istilah umum untuk program desktop dan mobile yang membantu bisnis mengelola jadwal staf. 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