{"id":4408,"date":"2025-01-02T15:29:06","date_gmt":"2025-01-02T08:29:06","guid":{"rendered":"https:\/\/www.linuxid.net\/istilah\/?p=4408"},"modified":"2025-01-26T14:15:05","modified_gmt":"2025-01-26T07:15:05","slug":"mobile-crm-mobile-customer-relationship-management","status":"publish","type":"post","link":"https:\/\/www.linuxid.net\/istilah\/mobile-crm-mobile-customer-relationship-management\/","title":{"rendered":"Mobile CRM (mobile customer relationship management)"},"content":{"rendered":"<p>Mobile CRM, atau <em>mobile customer relationship management<\/em>, memungkinkan mereka yang bekerja di lapangan atau karyawan jarak jauh untuk menggunakan perangkat mobile, seperti <i>smartphone<\/i> dan <i>tablet<\/i>, untuk mengakses data pelanggan dan akun pelanggan dimanapun mereka berada.<\/p>\n<p>Mobile CRM berusaha memungkinkan karyawan untuk melakukan segala sesuatu yang mereka lakukan di <i>laptop<\/i> tetapi dengan menu yang lebih ramping dan lebih sedikit gesekan dan klik, mengingat ruang layar perangkat mobile yang kecil. Perangkat lunak CRM terbaik dirancang dengan efisiensi pengguna dan navigasi intuitif dalam pikiran, tanpa mengorbankan fitur-fitur.<\/p>\n<h2>Manfaat Mobile CRM<\/h2>\n<p>Mobile CRM sangat bermanfaat untuk departemen seperti penjualan, di mana perwakilan penjualan kini dapat menghadiri pertemuan klien dengan data CRM tentang klien yang siap dan secara real-time. Selain itu, alat baru <a href=\"https:\/\/www.linuxid.net\/istilah\/business-intelligence-BI\/\">kecerdasan bisnis<\/a> dan analitik, seperti perangkat lunak <a href=\"https:\/\/www.linuxid.net\/istilah\/data-visualization\/\">visualisasi data<\/a>, telah lebih meningkatkan pengalaman manajemen hubungan pelanggan mobile dengan menyediakan data yang mudah diakses dan dapat dipahami yang dapat diakses perwakilan penjualan secara real-time untuk memahami kesenjangan kinerja, wilayah di mana mereka berkinerja baik, dan seterusnya.<\/p>\n<p>Mobile CRM juga dapat menciptakan komunikasi antar-departemen yang lebih besar dan <a href=\"https:\/\/www.linuxid.net\/istilah\/integration\/\">integrasi<\/a>, di mana mereka yang di lapangan dapat lebih mudah berkomunikasi dengan mereka yang di kantor, mengirimkan dokumen, pesan melalui perangkat lunak <a href=\"https:\/\/www.linuxid.net\/istilah\/social-networking\/\">jejaring sosial<\/a> seperti Salesforce Chatter atau Microsoft Yammer dan sebagainya.<\/p>\n<p>Mobile CRM juga dapat membuka <a href=\"https:\/\/www.linuxid.net\/istilah\/business-process\/\">proses bisnis<\/a> untuk pekerja di luar karyawan penuh waktu, memungkinkan kontraktor dan mitra perusahaan untuk mengakses informasi tanpa memerlukan login dan kata sandi yang terkait dengan karyawan. Manajemen hubungan pelanggan mobile, bersama dengan alat kolaborasi, membuka dinding-dinding perusahaan untuk lebih banyak <a href=\"https:\/\/www.linuxid.net\/istilah\/stakeholder\/\">pemangku kepentingan<\/a>.<\/p>\n<h2>Tantangan Mobile CRM<\/h2>\n<p>Perangkat lunak Mobile CRM dapat menimbulkan risiko keamanan, namun, dengan menempatkan data klien dan pelanggan di perangkat mobile. Ponsel dan tablet yang dicuri dapat membahayakan informasi akun pelanggan.<\/p>\n<p>Data Mobile CRM juga dapat menimbulkan masalah <a href=\"https:\/\/www.linuxid.net\/istilah\/data-privacy-information-privacy\/\">privasi data<\/a> dan <a href=\"https:\/\/www.linuxid.net\/istilah\/compliance\/\">kepatuhan<\/a>. Bisnis harus mengembangkan kebijakan yang kuat tentang bagaimana privasi untuk semua pihak harus ditangani, dan kemudian membangunnya ke dalam strategi <a href=\"https:\/\/www.linuxid.net\/istilah\/mobile-device-management\/\">manajemen perangkat mobile<\/a>.<\/p>\n<h2>Pertimbangan untuk Membeli Perangkat Lunak Mobile CRM<\/h2>\n<p>Pertimbangan pembelian untuk perangkat lunak Mobile CRM termasuk kemudahan penerapan, kemudahan penggunaan, keamanan, <a href=\"https:\/\/www.linuxid.net\/istilah\/UX-user-experience\/\">pengalaman pengguna<\/a>, dan fitur canggih. Pengembangan platform Mobile CRM sering kali menggunakan pendekatan <i>mobile-first<\/i>, di mana pengembangan perangkat lunak membangun fitur untuk platform mobile terlebih dahulu, kemudian mengintegrasikannya ke dalam versi desktop.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mobile CRM, atau mobile customer relationship management, memungkinkan mereka yang bekerja di lapangan atau karyawan jarak jauh untuk menggunakan perangkat mobile, seperti smartphone dan tablet, untuk mengakses data pelanggan dan akun pelanggan dimanapun mereka berada. Mobile CRM berusaha memungkinkan karyawan untuk melakukan segala sesuatu yang mereka lakukan di laptop tetapi dengan menu yang lebih ramping [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26],"tags":[47],"class_list":["post-4408","post","type-post","status-publish","format-standard","hentry","category-business-software","tag-crm-tools-and-strategy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Apa itu Mobile CRM (mobile customer relationship management)? - Istilah Komputer<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.linuxid.net\/istilah\/mobile-crm-mobile-customer-relationship-management\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apa itu Mobile CRM (mobile customer relationship management)? - Istilah Komputer\" \/>\n<meta property=\"og:description\" content=\"Mobile CRM, atau mobile customer relationship management, memungkinkan mereka yang bekerja di lapangan atau karyawan jarak jauh untuk menggunakan perangkat mobile, seperti smartphone dan tablet, untuk mengakses data pelanggan dan akun pelanggan dimanapun mereka berada. 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